Frequently Asked Questions

Please bear with us whilst this section is being populated. We are working hard to provide as much information as possible.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Made to order goods such as custom size wooden shelves or custom brackets or anything else made or supplied to order by us (includes windows) cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@arkiwoodworks.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@arkiwoodworks.co.uk and send your item to: 21 Carshalton Road, Camberley, GU15 4AQ, United Kingdom.


To return your product, you should mail your product to: 21 Carshalton Road, Camberley, GU15 4AQ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Windows & Doors

Yes, we provide free quotes. We will ask you for approximate dimensions of your windows and/or doors as well as the specification requirements and will provide you with a free quote. Should you be pleased with the quote, we will then visit your home to measure the windows professionally.

Depending on the amount of ongoing projects, we aim to deliver the windows and/or doors within 5-8 weeks.

Yes. Please click here for more information.

Our supplier’s windows are certified at Wintech Testing & Certification. If you require a copy or further information please contact us.